Customer Success Manager - Gothenburg
Justera Group is a trusted Swedish IT consulting and recruitment partner, delivering tailored technology solutions and top talent to help businesses innovate and grow.
About Justera Group
Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden.
About the Role:
We are looking for a Customer Success Manager to support a growing tech company in the transport and logistics sector. This is a hands-on role focused on onboarding new customers, ensuring successful platform adoption, and building long-term client relationships. You’ll work closely with customers from implementation through to daily usage, offering support, gathering feedback, and identifying opportunities for growth and improvement. You’ll also collaborate with internal teams to influence product development and service enhancements.
Key Responsibilities:
- Lead onboarding and implementation for new customers
- Provide ongoing support through help channels and direct interaction
- Build and maintain strong customer relationships
- Identify upsell, renewal, and expansion opportunities
- Support sales with insights and outreach efforts
- Collaborate cross-functionally with product, operations, and leadership
- Contribute to internal process and service improvements
Requirements:
- Fluent in Swedish and English (written and spoken)
- Based in or near Gothenburg, with a valid Swedish work permit
- Experience in Customer Success, Account Management, or Implementation
- Background in SaaS, logistics, or tech-driven environments preferred
- Strong communication, relationship-building, and problem-solving skills
- Proactive, structured, and comfortable working in a fast-paced setting
What We Offer:
- A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies
- The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects
- Competitive compensation and comprehensive benefits package
- A supportive culture that fosters continuous learning, growth, and professional development
- Flexible hybrid working model for an optimal work-life balance
- 25 days of annual leave to recharge and relax
- An annual wellness allowance of 3,500 SEK to support your health and wellbeing
- Department
- Support
- Locations
- gothenburg
Colleagues
About Justera Group
Why Join Justera Group?
At Justera Group, we believe work is more than just a job – it’s a journey of growth, collaboration, and shared success. Our culture is built on trust, innovation, and balance, making us a place where people feel inspired to do their best work.
✨ A Culture That Inspires
We foster a supportive and inclusive environment where every voice matters. Ideas are celebrated, creativity is encouraged, and teamwork is at the heart of everything we do.
🌍 Hybrid Flexibility
Work-life balance is more than a promise – it’s our practice. With our hybrid model, you get the best of both worlds: meaningful in-person collaboration and the flexibility to thrive from anywhere.
💙 Employee Wellness First
Your well-being is our priority. From wellness initiatives to mental health support, we are committed to creating a workplace where you feel valued, energized, and cared for.
📈 Grow Together, Succeed Together
At Juster AGroup, your career path is filled with opportunities to learn, grow, and shine. We invest in your development because when you succeed, we all succeed.
Join us and be part of a community where people come first, ideas turn into impact, and together, we create a future we’re proud of.
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