Service Designer Senior Expert (Digital Services)
Justera Group is a trusted Swedish IT consulting and recruitment partner, delivering tailored technology solutions and top talent to help businesses innovate and grow.
About Justera Group
Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden.
About the Role:
We are seeking an experienced and visionary Service Designer – Senior Expert to join a forward-thinking Digital Services organization. In this role, you will be instrumental in shaping and elevating end-to-end service experiences across a diverse portfolio of digital products and customer touchpoints.
Working within a highly collaborative Customer Experience function, you will help transform deep customer insights into seamless, intuitive, and value-driven service offerings. You will act as a key connector between user needs, business objectives, and organizational capabilities—driving consistency, innovation, and long-term value creation.
Key Responsibilities:
Lead End-to-End Service Design
Own and drive the design of holistic customer journeys across the full service lifecycle
Create, visualize, and maintain service blueprints and experience maps
Ensure consistent and premium user experiences across channels and touchpoints
Translate Insights into Impact
Turn customer and user research into actionable design strategies
Identify experience gaps, opportunities, and areas for improvement
Align stakeholders around a shared understanding of the customer experience
Drive Cross-Functional Collaboration
Work closely with product owners, developers, designers, and business stakeholders
Facilitate workshops, co-creation sessions, and design sprints
Support both new service development and continuous improvement initiatives
Champion Lean & Iterative Design
Lead the design process from discovery to validation
Prototype and test concepts early and iteratively
Simplify complex systems into clear, actionable service designs
Strengthen Design Culture
Mentor and coach junior designers and team members
Promote best practices in service design and customer experience
Contribute to building a strong, insight-driven and collaborative design organization
Support Business & Organizational Growth
Contribute to business development and strategic initiatives
Help plan and lead projects with a strong value-driven mindset
Facilitate change management and drive adoption of new ways of working
Requirements:
Experience
12+ years of experience in Service Design, preferably within digital services
Proven track record in both B2C and B2B environments
Core Competencies
Strong systems thinking and holistic design approach
Deep expertise in service design methods, tools, and frameworks
Experience with customer journey mapping, service blueprinting, and research synthesis
Strategic Mindset
Solid understanding of business design, strategy, and value creation
Ability to connect design decisions with business outcomes
Collaboration & Communication
Excellent stakeholder management and facilitation skills
Strong storytelling and presentation abilities, including senior leadership engagement
Experience working in large, complex, and cross-functional organizations
Ways of Working
Comfortable in agile, iterative, and fast-paced environments
Curious, proactive, and open to experimentation and innovation
What We Offer:
A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies
The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects
Competitive compensation and comprehensive benefits package
A supportive culture that fosters continuous learning, growth, and professional development
Flexible hybrid working model for an optimal work-life balance
25 days of annual leave to recharge and relax
An annual wellness allowance of 3,500 SEK to support your health and wellbeing
- Locations
- Gothenburg
About Justera Group
Why Join Justera Group?
At Justera Group, we believe work is more than just a job – it’s a journey of growth, collaboration, and shared success. Our culture is built on trust, innovation, and balance, making us a place where people feel inspired to do their best work.
✨ A Culture That Inspires
We foster a supportive and inclusive environment where every voice matters. Ideas are celebrated, creativity is encouraged, and teamwork is at the heart of everything we do.
🌍 Hybrid Flexibility
Work-life balance is more than a promise – it’s our practice. With our hybrid model, you get the best of both worlds: meaningful in-person collaboration and the flexibility to thrive from anywhere.
💙 Employee Wellness First
Your well-being is our priority. From wellness initiatives to mental health support, we are committed to creating a workplace where you feel valued, energized, and cared for.
📈 Grow Together, Succeed Together
At Juster AGroup, your career path is filled with opportunities to learn, grow, and shine. We invest in your development because when you succeed, we all succeed.
Join us and be part of a community where people come first, ideas turn into impact, and together, we create a future we’re proud of.